Ultimate Flooring Solutions was initially engaged by this medium sized building company to provide hard flooring solutions to their rapidly expanding book of client builds. After assessing the client’s methodologies and strategic pain points the brief was quickly expanded to encompass the full scope of our service offering including carpets, tiling and full end-client consultation.
Client pain points were threefold:
1. Inconsistent product quality, service and fragmented approach of mainstream retail suppliers
2. Building company staff spending far too much time and effort on enabling client product choices
3. Incumbent suppliers were poor communicators and slow to respond to variable scheduling
Ultimate Flooring Solutions addressed these issues by offering a well thought out suite of products that easily covered this company’s client requirements from low through to high end builds. We provided personal consultation and guidance to the end clients effectively assuming responsibility for final product and configuration selection. To this end the building company staff’s time and effort was vastly reduced to enable them to focus more on their core mission of building homes and selling more homes.
In addition, Ultimate Flooring Solutions worked in closely with the building company’s operational staff and processes to gain clear visibility of upcoming projects and potential pinch points. This, combined with our ability to bundle quoting & invoicing as well as expediting compliance documentation led to the client gaining further significant time and effort benefits from working with us.
Client pain points were threefold:
1. Inconsistent product quality, service and fragmented approach of mainstream retail suppliers
2. Building company staff spending far too much time and effort on enabling client product choices
3. Incumbent suppliers were poor communicators and slow to respond to variable scheduling
Ultimate Flooring Solutions addressed these issues by offering a well thought out suite of products that easily covered this company’s client requirements from low through to high end builds. We provided personal consultation and guidance to the end clients effectively assuming responsibility for final product and configuration selection. To this end the building company staff’s time and effort was vastly reduced to enable them to focus more on their core mission of building homes and selling more homes.
In addition, Ultimate Flooring Solutions worked in closely with the building company’s operational staff and processes to gain clear visibility of upcoming projects and potential pinch points. This, combined with our ability to bundle quoting & invoicing as well as expediting compliance documentation led to the client gaining further significant time and effort benefits from working with us.
